Content Copyright © . Danny C. Halverson, PhD. All rights reserved.
ITIL Publications
Fry, Malcolm. ITIL Lite: A Road Map to Full or Partial ITIL Implementation. 1st ed. London, United Kingdom: The Stationary Office (TSO), 2010. Print.
Klosterboer, Larry. Implementing ITIL Change and Release Management. 1st ed. Boston, MA: IBM Press - ITIL Series, 2009. Print.
Klosterboer, Larry. Implementing ITIL Configuration Management. 1st ed. Boston, MA: IBM Press, 2008. Print.
Fry, Malcolm. Building an ITIL-based Service Management Department. 1st ed. London, United Kingdom: The Stationary Office (TSO), 2008. Print.
Long, John. ITIL Version 3 at a Glance: Information Quick Reference. 1st ed. Research Triangle Park, NC: Springer Science and Business Media LLC, 2008. Print.
Taylor, Sharon; Majid Iqbal and Michael Nieves. Service Strategy. 1st ed. London, United Kingdom: The Stationary Office (TSO) – ITIL Version 3, 2007. Print.
Taylor, Sharon; Majid Vernon Lloyd and Colin Rudd. Service Design. 1st ed. London, United Kingdom: The Stationary Office (TSO) – ITIL Version 3, 2007. Print.
Taylor, Sharon; Shirley Lacy and Ivor Macfarlane. Service Transition. 1st ed. London, United Kingdom: The Stationary Office (TSO) – ITIL Version 3, 2007. Print.
Taylor, Sharon; David Cannon and David Wheeldon. Service Operation. 1st ed. London, United Kingdom: The Stationary Office (TSO) – ITIL Version 3, 2007. Print.
Taylor, Sharon; Gary Case and George Spalding. Continual Service Improvement. 1st ed. London, United Kingdom: The Stationary Office (TSO) – ITIL Version 3, 2007. Print.
Steinberg, Randy. Measuring ITIL: Measuring, Reporting and Modeling the IT Service Management Metrics That Matter Most to IT Senior Executives. 1st ed. Victoria BC, Canada: Trafford Publishing, 2006. Print.
Brooks, Peter; Jan van Bon and Tieneke Verheijen. Metrics for IT Service Management. Zaltbommel, Netherlands: itSMF International – ITSM Library, 2006. Print.
Behr, Kevin; Gene Kim and George Spafford. The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps. Revised 1st ed. Eugene, OR: IT Process Institute, 2005. Print.
BSM Publications
Waller, Graham ; George Hallenbeck and Karen Rubenstrunk. The CIO Edge: Leadership Skills You Need to Drive Results. 1st ed. Boston, MA: Harvard Business Review Press, 2010. Print.
Brown, Eric and William Yarberry. The Effective CIO: How to Achieve Outstanding Success through Strategic Alignment, Financial Management, and IT Governance. Boca Raton, FL: CRC Press – Auerbach Publications, 2009. Print.
Fujitsu Consulting with John Thorp. The Information Paradox: Realizing the Business Benefits of Information Technology. Revised ed. Quebec, Canada: Fujitsu Consulting, 2007. eBook.
Harrison-Broninski, Keith. Human Interactions: The Heart and Soul of Business Process Management. 1st ed. Tampa, FL: Meghan-Kiffer Press, 2005. Print.
McKenzie, Ray. The Relationship-Based Enterprise. 1st ed. Whitby ON, Canada: McGraw-Hill Ryerson, 2001. Print.
Cloud Publications
Mulholland, Andy; Jon Pyke and Peter Fingar. Enterprise Cloud Computing: A Strategy Guide for Business and Technology Leaders. 1st ed. Tampa, FL: Meghan-Kiffer Press, 2010. Print.
Fingar, Peter. Dot.Cloud: The 21st Century Business Platform Built on Cloud Computing. 1st ed. Tampa, FL: Meghan-Kiffer Press, 2009. Print.
Sapir, Jonathan. Power in the Cloud: Using Cloud Computing to Build Information Systems at the Edge of Chaos. 1st ed. Tampa, FL: Meghan-Kiffer Press, 2009. Print.
Other Publications
Kotter, John and Lorne Whitehead. Buy-In: Saving Your Good Idea from Being Shot Down. 1st ed. Boston, MA: Harvard Business Review Press, 2010. Print.
Ruyle, Kim; George Hallenbeck Jr., J. Evelyn Orr and Victoria Swisher. FYI For Insights: The 21 Leadership Characteristics for Success and the 5 that Get You Fired. 1st ed., (version 10.1a). New York: Lominger International – A Korn/Ferry Company, 2010. Print.
Thompson, Ken. Bioteams: High Performance Teams Based on Natures Most Successful Design. 1st ed. Tampa, FL: Meghan-Kiffer Press, 2008. Print.
